DTEK Donetsk Grids named the fastest online channel for submission of electricity readings

Thermal power generation30 September 2024

There is still time until October 3 to submit meter readings in order for us to calculate the volume of electricity that you actually consumed only. You can send us your data via DTEK Donetsk Grids chatbot in Viber and Telegram in a matter of minutes while not leaving home.

The service is available 24/7 and it immediately processes your applications thanks to the high level of automation.

In order to start using the chatbot, please:

enter “DTEK Donetsk Grids” in the search bar of Viber and Telegram messenger;

pass verification procedure (for unauthorized customers);

select “submit meter readings” in the menu and follow menu prompts to submit information.

The up-to-date meter data should be submitted during the last 2 days of the current month and before the 3^rd day of the next one. This allows to avoid discrepancies between the estimated and the actually consumed volume of electricity and receive bills for really used electricity only.

If you lost your internet connection, try using interactive voice menu (IVR menu) of our contact center via the telephone +38 (093/096/099) 450 0 473. To start using it, please select “2” in the voice menu.

Reminder: residents of the Donetsk region should submit electricity meter readings every month. It can be done by means of remote services. Readings should be submitted even if the customer had to temporarily leave his home and, correspondingly, is not using electricity – it is mandatory to duplicate previous readings.