Kyivoblenergo changes name to DTEK Kyiv Region Grids
DTEK Kyiv Region Grids will continue to function as a distribution system operator (DSO), which includes provision of high quality and reliable power to the population; management of the distribution system (distribution points, transformer substations, power supply lines), connection of consumers’ facilities to the grids, power lines and substations repair activities, installation of power meters and recording of their readings; client service related to power supply.
“DTEK has made a significant contribution into energy transformation. Kyiv Region is a region with huge energy infrastructure, including more than 50,000 km of grids and more than 1 million of clients. Understanding the needs of our clients, we are renewing our company both externally and internally. To become a modern service company and to provide high-quality service and power supply, we are renovating the grid infrastructure and investing into digital services,” says Vitaliy Shaida, DTEK Kyiv Region Grids Director General.
Last year Kyivoblenergo became a member of DTEK Grids. Then the company analyzed the state of the grids and developed a plan of high quality renewal of the Kyiv Region energy infrastructure.
Owing to this plan, the average accident response time for the year was reduced by half, from 5-8 to 2-4 hours, two large substations in Irpen and Vyshgorod were renovated, and about 4,882 km of lines 0.4-110kV were repaired. In addition, DTEK simplified the connection procedure in Kyiv Region. As a result, the duration of standard connection decreased by a factor of 3, from 63 days in 2018 to 26 days in January-May 2020.
The client service has significantly changed as well. The company developed proactive consumers information sharing about planned and emergency shutdowns, launched mobile application «Grids online», started to renew Customer Service Centers, and to digitalize services. Thus, while only 20% of popular services could be requested online a year ago, this percentage has now increased to 50%. Moreover, the company is still working in this direction.