What will happen if you fail to submit electricity readings in time, – explains DTEK Kyiv Regional Grids
DTEK Kyiv Regional Grids calculates the electricity that you have consumed in one calendar month, therefore it accepts meter readings two days before the end of the current month and during the first 3 days of the next one. After that date, data is forwarded to the providers, and they, in turn, generate the bill.
If meter readings are submitted on 4th day of the month or later, then the law requires us to calculate the data in accordance with the average daily consumption during the similar period of the previous year. For example, you provide readings on December 5, 2023. Then, DTEK Kyiv Regional Grids will have a volume of actually consumed electricity from December 1 to 5, while the volume from December 6 to 31 will be calculated based on the electricity consumed in December 2022.
In order to avoid discrepancies in billing and receive bills for the actually consumed electricity only, do not forget to submit readings in time.
The easiest and fastest way to do it is via the chatbot:
- enter “DTEK Kyiv Regional Grids” in the search bar of Viber or Telegram messenger;
- pass verification procedure (for unregistered customers);
- select “Submit meter readings” in the menu and follow chatbot prompts to submit information;
Additionally, there are other convenient ways to submit readings:
- web-form on the DTEK Kyiv Regional Grids website that does not require registration;
- IVR menu of the contact center, via telephone numbers +38(067/093/099) 495 70 40; stationary phone (044) 459-07-40. To start using the voice menu, please select “2”;
- user account on the DTEK Kyiv Regional Grids website;