Legal customers of DTEK Kyiv Regional Grids conclude over 82% of distribution agreements online
Thermal power generation08 November 2024
Since February 2024, our new service Agreement Online provided an opportunity to legal customers to remotely register documents for electricity distribution. Almost a thousand entrepreneurs have already taken advantage of this opportunity. The popularity of the service is rising every month – in October, over 82% of agreements with DTEK Kyiv Regional Grids were concluded online.
The service allows a business owner or representatives of budget and utility companies to manage contractual relations with DSO remotely, without visiting the Customer Service Center. Most often, customers use the opportunity to re-conclude an agreement online – 42% of all applications. Conclusion of an agreement makes 37% of applications via the new service, while introduction of amendments to the agreements – 7%.
Our customers choose Agreement Online in the following situations:
- Conclusion of an agreement in the event of purchasing non-residential premises for business (stores, salons, offices, etc.);
- Conclusion of an agreement during construction and connection of the new real estate to the grid;
- Leaving from/closing of the current premise;
- Receipt of distribution point passport and hard copy of the agreement;
- Change in intended purpose of the property from residential to non-residential (for example, when a commercial activity is conducted in the apartment – massage and manicure salon, notary’s office, etc.).
In order to use the service, please go to the home page on the DTEK Kyiv Regional Grids website. Select “Legal customer” in the questionary – we will provide further instructions which documents to download and inform if any additional data will be required.