70% of DTEK Kyiv Regional Grids customers prefer chatbot and user account

Thermal power generation09 February 2024

Last year, DTEK Kyiv Regional Grids continued to improve current customer services and products and launch new ones. Specialists paid special attention to self-service channels – chatbot and website. After all, this is how customers can solve almost any issue without leaving home. Almost 650,000 residents of the Kyiv region appreciated advantages of DTEK Kyiv Regional Grids online channels.

70% of DTEK Kyiv Regional Grids customers prefer chatbot and user account

The most convenient and user-friendly service for submission of information related to consumed kilowatts is Viber or Telegram chatbot. Currently, almost half a million subscribers are registered in the chatbot – their number increased 1.7 times over the year. Additionally, Ukrainians submitted meter readings via chatbot twice more often than in 2022 – almost 1.5 mln times overall.

“We continue digital transformation, develop our remote service channels and increase number of online services. For this purpose, in 2023 we have expanded functionality of chatbot and user account. And we do not stop there – this year, we will focus on updating our site, continue improving chatbot, and launch new online services for legal customers,” – told DTEK Kyiv Regional Grids CEO Vitalii Shaida.

One of the household customers’ favorite online services is “Agreement Online”. This service allows signing of the electricity distribution agreement on the company’s website without visiting the office. In 2023, we have received and processed almost 20,000 requests related to electricity distribution agreements.

Our online channels are available via the following links:

Viber or Telegram chatbot;
User account on the website;