Take care of your health and use online services, says Head of DTEK Odesa Grids

Thermal power generation10 November 2021

Oleksandr Fomenko, General Director for DTEK Odesa Grids, reminded the residents of Odesa and the region that there are some convenient and safe remote and online communication channels available to contact the company. Through them, customers can save their time and avoid unnecessary contacts, which is crucial during the lockdown in the region. The head of the company underlined this during a live stream with the customers as part of the #AskAboutTheLight project held on the company's official Facebook page.

At the end of October, Head of DTEK Odesa Grids held a virtual meeting with the customers on the company's Facebook page as part of the #AskAboutTheLight project. Oleksandr Fomenko answered customers' questions related to the operation of power facilities, plans for the region's energy infrastructure development, and recalled the company's remote and online communication channels with customers and why it’s worth using them in the lockdown.

“DTEK strives to become the benchmark for customer focus and implements high-level service standards. We create easy-to-use online services to stay in touch with customers 24/7. In March, we launched updated Viber and Telegram chatbots, and 170,000 customers have already used them. In just nine months, we received more than 55,000 requests through their online accounts on the website, a chatbot, an automatic IVR call center menu. For those who have not yet used our online channels, I recommend giving it a try. They will save your time, help you to get some services without leaving your home, which means that they will protect your health and the health of your loved ones,” says Oleksandr Fomenko, General Director for DTEK Odesa Grids.

Each customer can choose a convenient online way to contact the company:

Viber and Telegram chatbot;
Online account on the DTEK Odesa Grids website;
Line of Light mobile app;
Call center automatic IVR menu: (048) 705 90 90, (068) 750 90 90, (095) 750 90 90, (073) 750 90 90;

Using these online services, customers can conclude an agreement with the company, request connection to the power grids, apply for the meter-related services, learn about the scheduled and emergency outages, submit meter readings, order a new connection and / or increase capacity, etc.

During the live stream, Oleksandr Fomenko answered questions regarding the call centers, scheduled maintenances, and problems with voltage. Full video recording of #AskAboutTheLight can be found here.