No waiting in line: you can make an appointment at the Customer Service Centers of DTEK Grids DSO online
The following online services of DTEK Grids DSO help save your time, when it is required to submit readings, conclude a connection agreement, order replacement/inspection of meters: chatbot, user account on the website, DSO Facebook page. However, if the customer wants to personally discuss his issue with the specialist, he can make an appointment online to visit the nearest Customer Service Center at a specific date and time. 52 centers are currently working in Kyiv, Odesa and Dnipropetrovsk regions, and in the city of Kyiv.
“We want to provide the customer with a wide selection of services that will help him solve his issue under any conditions and circumstances. Our task is to ensure that the process is always convenient and does not require additional efforts from the customer. Therefore, for those who want to talk to our specialists in the service centers, we provide an opportunity to make an appointment online. This saves customer’s time, as this way we can adjust number of visitors and prevent creation of queues,” – commented DTEK Grids Customer Relation Director Ruslan Volynets.
Making an appointment to the Customer Service Center (CSC) takes 5 simple steps:
- visit the DSO website;
- find section “Make an appointment at the Customer Service Center” at the main page;
- select suitable CSC and press “Make an appointment”;
- fill in a special form, selecting suitable time of visit and press “Send”;
- receive a confirmation to your personal email and visit company’s office at the selected day and time;
The company reminds that customers do not have to go to the CSC, their issues can be solved by using self-services – chatbot or website.