Big Network Renovation: DTEK Odesa Grids completed the Chumka substation reconstruction

34,971 customers, who live in Blizhnye Melnitsy, Sakhalinchik, Moldavanka (Vorontsovka), as well as in the historical center of Odesa, have already been reconnected to the Chumka substation. We also connected social facilities to the substation, such as the main pumping station "Infoxvodokanal", the regional state administration, the Primorsky regional state administration, maternity hospital No. 1, schools, and kindergartens.

At the same time, the construction of the Ukraine’s first closed-type substation of 110/20 kV named Chubaevka will be completed by the end of 2021. All substation equipment is located indoors and not outdoors. First, this is safe for people, because the substation is in the center of a residential area in the Kyiv district, and will also prevent power outages and avoid power cuts due to bad weather.

“DTEK is a reliable and conscious company. Our main goal is to ensure that residents of the Odesa region have uninterrupted power supply. Stable operation of substations means that people have lights on and comfort. In 2021, we are investing UAH 888.8 million in the development of networks across the Odesa region. This is 86% more than last year. Thanks to incentive investments RAB-tariffs (a new approach to tariff setting for electricity distribution, adopted in Ukraine in 2021), investments in Ukraine’s power grids have increased significantly. We have been waiting to start these upgrades in the networks for many years. We followed the example of the state program Big Construction, and the country's electricity Distribution System Operators launched the Big Network Renovation. For these funds, we completed the reconstruction of the Chumka substation, we are about to complete the construction of the Chubaevka substation, and soon we will begin the reconstruction of the YuZR substation. Thanks to this program, families in Odesa and social facilities will have reliable power supply,” says Oleksandr Fomenko, General Director at DTEK Odesa Grids.

Over the past two years, DTEK Odesa Grids have reconstructed the Yubileinaya, Bolgrad, Marinovka, Ilyinka substations and more than 125 km of electric networks across the Odesa region, as well as installed 23 unloading transformer substations.

In addition to the network modernization, Odesa energy workers are upgrading the technological infrastructure. They purchase new special equipment and automate work processes to quickly eliminate failures and repair air and cable lines.

Customer service:

DTEK Odesa Grids develops an ecosystem of modern customer service:

• Introduces and develops convenient remote, including online, service channels to be in touch with customers 24/7:
• Viber and Telegram chatbots;
• Official pages on Facebook и Instagram;
• Line of Light mobile app;
• Online account on the DTEK Odesa Grids website
• Call center (068) 750 90 90, (095) 750 90 90; (073) 750 90 90; (048) 705 90 9;
• Renovates and opens new customer service centers (CSCs), 6 out of 32 existing CSCs now work in a new format. All centers welcome customers by appointment regardless of their official residency;

Social responsibility:

DTEK Odesa Grids cares about the sustainable development of the region, as well as environmental protection. The company achieves this in accordance with the New Strategy of DTEK 2030, based on ESG principles, values, and business responsibility for progress in achieving the sustainable development goals of the UN Global Compact. Since the beginning of 2021, the Distribution System Operator:

• Sent 49.5 tons of industrial waste for recycling;
• Replaced 21 units of old oil-filled equipment with new and more environmentally friendly ones;
• Plans to install 60 nesting platforms for storks in September 2021;