Fast, convenient and safe – online services for customers of the DTEK Dnipro Grids
Currently, there are 6 online tools for customer interaction available in the company. These are: chatbot, website, Facebook page, email, user account and user account for connection. They require a PC or a smartphone with Internet access. Customers can use online services 24/7 to get required information about electricity distribution in the Dnipropetrovsk region or the service itself.
“Our online services have passed their first endurance test during the coronavirus pandemic, when people were restricted in their movement. They confirmed efficiency and convenience during martial law and constant threat of missile strikes. As for the customers, who have to stay in evacuation, these services became almost the only way to solve issues related to electricity distribution and to communicate with DTEK Dnipro Grids,” – explained company’s representative.
Customers can use these channels to remotely solve most of the issues:
- submit meter readings;
- inform about lack of electricity;
- find out about emergency and scheduled power cutoffs;
- sign and renew electricity distribution agreement;
- inform about an accident of electricity theft;
- order meter maintenance service (replacement/adjustment of meter, sealing/unsealing or inform about meter malfunctioning);
- get consulting services from the Distribution System Operator specialists;
To order services* or to get information via:
- chatbot – please enter “DTEK Dnipro Grids” in Viber and Telegram messenger, pass verification procedure (for unregistered customers), select required service in the menu and follow prompts to submit a request;
- website – please follow the link www.dtek-dnem.com.ua, select the required section and follow prompts to use required service;
- Facebook social network – please follow the link www.facebook.com/dtekdnem/ and write a relevant message using the “messages” button;
- email – please send a request letter to dnem@dtek.com;
- user account – is available via the link ok.dtek-dnem.com.ua;
- user account for connection – via the link connect.dtek.com;
* An up-to-date list of services, which are available online, can be found in the infographics.