Convenient remote services for meter readings submission are available to the DTEK Kyiv Regional Grids customers

“DTEK Grids continues to develop modern customer services and provides opportunity to use various methods of meter readings submission. We recommend residents of the Kyiv region to use our services for monthly submission of meter readings, including during the martial law. Even if the customer had to temporarily leave his home and, correspondingly, is not using electricity – it is mandatory to duplicate previous readings. It will help avoid differences between estimated and actually consumed volume of electricity, while supplier will be able to provide billing only for the actually consumed electricity,” – informed DTEK Kyiv Regional Grids.

The following services are available in DTEK Kyiv Regional Grids for submission of meter readings:

• Viber and Telegram chatbot;
• special form on the DTEK Kyiv Regional Grids website;
• user account on the website;
• IVR menu of the call center, press 2:

- for stationary phones (044) 4590740;

- for mobile phones (067/093/099)4957040;

• “Merezhi online” mobile application (application available in AppStore и Google Play Market);

After receiving meter readings, Distribution System Operator registers volumes of consumed electricity, while the supplier uses this data to generate bills. If the customer failed to timely submit information, then he is billed based on the forecasted (average daily) rather than actual consumption volume. The customer can submit readings during the billing period next month and Distribution System Operator will perform adjustment based on the volume of actually consumed electricity.

Timely registration and submission of meter readings will help accurately calculate amount of consumed electricity, while timely customer payment for received services will ensure stable operation of DTEK Kyiv Regional Grids, and therefore reliable and uninterrupted power supply in the Kyiv region.