Convenient remote services for meter readings submission are available to the DTEK Odessa Grids customers

Meter readings are to be submitted from the 30 day of the current month until the 3 day of the next one. There are remote channels and online services available in DTEK Odessa Grids that allow all customers timely and conveniently submit readings. They eliminate the need to visit offices of the company, which is convenient and safe, especially during martial law.

“DTEK hears and understands customer needs. We recommend residents of Odessa and Odessa region to submit meter readings every month, including during the martial law. Even if the customer had to temporarily leave his home and, correspondingly, is not using electricity – it is mandatory to duplicate previous readings. It will help avoid inaccuracies between estimated and actually consumed volume of electricity, while supplier will be able to provide billing only for the actually consumed electricity,” – informed the company.

The following services are available in DTEK Odessa Grids to submit meter readings:

1) Viber and Telegram chatbot;

2) IVR menu of the call center, press 2:

• for stationary phones (048) 705 90 90;
• for mobile phones (068) 750 90 90, (095) 750 90 90, (073) 750 90 90;

3) special form on the DTEK Odessa Grids website;

4) user account on the DTEK Odessa Grids website;

After receiving meter readings, Distribution System Operator registers volumes of consumed electricity, while the supplier uses this data to generate bills. If the customer failed to timely submit information, then he is billed based on the forecasted (average daily) rather than actual consumption volume. The customer can submit readings during the billing period next month and Distribution System Operator will perform adjustment based on the volume of actually consumed electricity.

Timely registration and submission of meter readings will help accurately calculate amount of consumed electricity, while timely customer payment for received services will ensure stable operation of DTEK Odessa Grids, and therefore – reliable and uninterrupted power supply in Odessa and Odessa region.

We are working 24/7 to ensure reliable power supply of buildings and enterprises.