For the convenience of customers: DTEK Odesa Grids work schedule during the New Year holidays
DTEK serves the interests of Ukraine. For the convenience and safety of customers amid the pandemic, DTEK Odesa Grids has introduced convenient online services and remote communication services. Odesa Region people have a wide range of option using which they can transmit readings, apply for a technician’s visit, or ask any question regarding distribution services. These include the company website, your account, Line of Light mobile app, Telegram and Viber chat bots, email call-center@oblenergo.odessa.ua, official pages on Facebook and Instagram. The Customers are able to contact a call center at (048/068/095) 790-90-90. All the services are available 24/7
“The end of the year is always the busiest time in terms of the number of calls and inquiries, which, of course, affects the time of connection with the company's call center. We urge our customers to use online communication channels. They are always at hand 24/7,” says Anastasiia Naugolnikova, Head of the Customer Service Department at DTEK Odesa Grids.
Let us recall that DTEK Odesa Grids launched additional online communication channels in 2020. In early 2019, only 20% of the popular services could be requested online. Today this percentage has increased to 45%. They help the customers save their time, observe the social distancing, and resolve issues in a few clicks. In total, since the beginning of 2020, the company has processed about two million customer requests, in particular, almost 1.9 million calls, 127 thousand requests to customer service centers, and 22 thousand emails.
The company has expanded the functionality of a personal account for legal entities. Now you can register online. Since June 2020, the call center has an IVR menu. Using voice prompts, customers can independently, without connecting with an operator, find out about a routine maintenance schedule, report accidents or transmit meter readings.
In addition, the following services are available through the site:
- Request all types of work with meters (including verification and installation);
- Remotely conclude an agreement for the electricity distribution (the customer receives the documents in electronic form or by post);
- Find the map of routine maintenance and emergency power outages, and find out the time when the light will be back;
- Report an accident and request other services;
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Please note that during the lockdown, it is possible to visit the Customer Service Centers only upon prior appointment.
The data from the meters should be transmitted before the 4th day of each month to ensure accurate electricity billing. If the customers do not submit the readings, the calculation will be based on the average monthly consumption.