For the convenience of customers: DTEK Kyiv Regional Grids CSCs in Vishnevoe and Obukhiv open on weekends

Thermal power generation10 August 2021

DTEK Kyiv Regional Grids develops a modern customer service that is simple and available for all residents of the region. For the convenience of customers, Customer Service Centers (CSC) in Vishnevoe and Obukhov have changed their open hours. Now you can get services and expert advice at a convenient time, even on weekends.

“DTEK strives to become the benchmark for customer focus and implements high-level service standards. Considering the wishes of people in the region, we changed the open hours of two CSCs. The trial period was in Obukhov, and the pilot proved its value. We have received positive feedback from customers. Therefore, now the centers in Obukhov and Vishnevoe are working according to the new schedule,” says Yanina Vovk, acting Head of Customer Service Department, DTEK Kyiv Regional Grids.

Customers can settle issues that require personal consultation at the following address: 32, Chumatsky shlyakh, Obukhov. Working hours: Monday - Friday from 8:00AM to 5:00PM (without a break); Saturday from 8:00AM to 5:00PM (lunch break from 12:00 to 12:45).

CSC address in Vishnevoe is 2B, Kyivskaya st., open hours are Monday - Sunday from 8:00AM to 8:00PM (without a break).

For the convenience of customers and to avoid lines or crowds of visitors, all customer service centers are open by appointment. It is very easy to book an appointment to the CSC on the company's website. Choose the nearest service center, a convenient time and visit the center while respecting all the anti-pandemic measures.

All DTEK Kyiv Regional Grids Customer Service Centers operate according to the European model and accept citizens regardless of their official residency (registration or home address). Our experts will help in any matters related to the Distribution System Operator’s operation, including the conclusion/ renewal of contracts, the sale of metering devices and more.

At the same time, the company is consistently working to improve the service, which will provide an opportunity to get most of the services online and the necessary information through channels convenient for our customers at any time. Currently, 60% of all services provided by the operator of the electricity distribution system in the Kyiv region are available online.

Below are remote service channels to reach the company available 24/7:

Renewed Viber and Telegram chatbots;
Official website;
Facebook official page;
Merezhi Online mobile app (available on the AppStore and Google Play Market);
Or by calling at (044) 459 07 40, (067) 495-70-40, (093) 495-70-40 and (099) 495-70-40;

Using these channels, the customers can report their meter readings, learn about scheduled and emergency outages, and agree on the meter replacement. Through the company's website, household consumers can conclude contracts for the electricity distribution, and apply for connection to networks or an increase in capacity.