For the Customers Convenience: DTEK Dnipro Grids’ Viber and Telegram Chatbot Available 24/7
DTEK Dnipro Grids chatbot in Viber and Telegram is a convenient 24/7 service. Customers do not need to wait in line, everything is online. Thus, using the chatbot, they can contact the company with a request, receive a service or reference information. You can use any smartphone with Internet access.
“DTEK strives to become the benchmark for customer focus and implements high-level service standards. Since February 2021, almost 13,000 requests have been received through the Viber and Telegram chatbots. More than 47,000 customers have already become regular registered users of the service. And the number of users who choose digital channels is growing every month. It’s convenient and saves a lot of time,” says Andrii Tereshchuk, General Director of DTEK Dnipro Grids.
Now, using the chatbot of the Distribution System Operator in Viber and Telegram, you can:
- Send meter readings;
- Report failures;
- Apply regarding meter-related issues;
- Find out opening hours of the Customer Service Centers;
- Get information about the planned works;
- Learn about emergencies;
- Get answers to the most common question;
- As well as automatically receive information about power outages;
To start using the chatbot services, do the following: