DTEK Dnipro Grids answers TOP-10 questions about its work during martial law
For the duration of the war, DTEK Dnipro Grids specialists have cancelled scheduled repairs and fostered main efforts to perform emergency and restoration activities. Some common DSO services are not available, as well. For easier customers’ guidance, we have prepared answers to frequently asked questions about operation of services and company’s communication channels.
- What should I do in case of blackout?
Inform us about it via call center +38 (056/066/067/063) 790-99-00, 0-800-301497, Viber/Telegram chatbot, website or Facebook page.
- When will electricity be restored?
Since the beginning of war, we have fostered all our efforts to restore service. These activities are conducted after obtaining permit from AFU and only when there is no danger for employees. We will restore power as soon as it will be possible.
- Does the company conduct any scheduled power cutoffs?
No. Due to the martial law enforced in the country, the company does not conduct any scheduled cutoffs. Since the beginning of war, we have fostered all our efforts to restore service.
- What should I do in case of voltage surges?
Inform us about it via call center, chatbot or social networks. We will stabilize voltage if our emergency crews will be nearby. At present time, we foster all our efforts to perform emergency and restoration activities.
- Can I change/set meter to “Day/Night” zones?
No. Such services are not yet provided due to martial law in the country. We will commence such activities after war.
- My meter displays various errors. Can it be checked?
No. Such services are not yet provided. They will be resumed after war.
- My meter has burned out. What should I do?
Inform us about it via call center, chatbot, social networks or special website form. We will conduct repair as soon as it will be possible. We foster all our efforts to restore service.
- Do you take control readings now?
No. Our specialists do not conduct such activities now.
- Should I submit meter readings?
Yes. We ask you to submit meter readings for correct billing. It can be done via call center IVR menu, chatbot, user account or appropriate form on the company’s website.
- I can’t submit meter readings. What should I do?
Nothing. We introduce readings as per your average monthly consumption. When you will be able to submit current data, we will adjust it.
All service centers are temporarily closed to ensure safety of our customers and employees. However, our specialists are ready to process your applications and answer all questions via remote service channels: social networks, call center +38 (056/066/067/063) 790-99-00, 0-800-301-497, Viber and Telegram chat bots, as well as Viber notification channel “ДТЕК info ДНЕМ”.
We are working 24/7 to ensure reliable power supply of houses and enterprises.