DTEK Dnipro Grids gives answers to the 5 most common questions

Thermal power generation27 May 2021

DTEK Dnipro Grids advances modern customer service that is simple and available to all residents of the region. The company already has convenient services that customers can receive remotely through the company's renewed website and chatbots. Thus, our customers save time, and resolve any issue in a few minutes. Here the company gives answers to the 5 most popular customer questions that are related to the Distribution System Operator operation.

“DTEK strives to become the benchmark for customer focus and introduces high-level service standards. We understand the needs of our customers, therefore we are building a new high-quality service that provides for the ability to solve most of the issues online. Thanks to our remote services, people in Dnipropetrovsk Region can submit readings, apply for service and consult an expert from their homes and at a convenient time for them,” says Andrii Tereshchuk, CEO of DTEK Dnipro Grids.

For the convenience of our customers, here we give answers to the five most popular customer questions and advise how to settle them:

Power cut at home. How to find out the reason?

Information about planned or emergency outages in networks can be checked on the company's website. If you found your address there, that means that we are already working to restore the power supply. If your address is not in the list, please, send a message to DTEK Dnipro Grids via Facebook or the website.

In addition, you can learn about a power outage and report an accident using chatbots on Telegram and Viber (see our the step-by-step video tutorial).

Hint: if your power goes out in your house and / or the wiring burned out, do not try to fix it yourself. Seek professional help. First, ask for help in in the condominium or the management company serving your high-rise building. They are the ones who are responsible for in-house networks. The representatives of these companies should fix the problem.

If the problem is greater and affects an entire street or the area, or if you found broken wires, open doors and hatches to electrical installations, damaged poles, DTEK Dnipro Grids must be informed.

How to apply for the services related to meters?

If a meter failure comes with a power outage, then this is an emergency request and it will be handled in the standard mode. Emergency requests for metering devices can be sent through the Facebook page or via chatbots on Telegram и Viber (see our the step-by-step video tutorial).

You can request free services for checking, parameterizing, or repairing meters and schedule a fitter's visit online on the company's website.

You can quickly and conveniently apply for a meter-related service using a chatbot on Viber or Telegram. Learn more here.

How to report meter readings quickly and easily?

You can submit meter readings using remote services:

Using an online account for private or business consumers on the website;
Through a web form on the website, no registration required. To do this, go to the "Submit meter readings" section. Next, select the area, indicate the customer number, the type of meter and enter the meter readings. After that, specify the phone number and click Send;
Chatbots on Telegram or Viber (see our the step-by-step video tutorial).
Using the voice menu for sending readings automatically at +38 (056/066/067) 790-99-00 (press 2). You need to know your customer number, which begins with "12", and the meter readings;

How to conclude, terminate, or renew an electricity distribution agreement?

DTEK Dnipro Grids has launched an online service for private customers - "Conclude an agreement online".

To do this, go to the website of DTEK Dnipro Grids in the corresponding section and follow the prompts to complete some simple steps.

See our video tutorial on how to conclude an agreement online, as well as use other services on the website.

How to apply for connection or increase capacity?

The service for filing applications for connecting to the power grid or increasing capacity is also available online. You can use this service through your online customer account for technical connections and submit an application with a list of required documents. If you have any difficulties or need advice, you can always contact the company's expert using the feedback form.

For standard connection, DTEK Dnipro Grids issues a standard connection agreement with an invoice within 10 working days from the date of the application submission. After signing the agreement and paying for the relevant services, the company's experts will do the required job. In particular, installation or reprogramming of a metering device and new, more powerful machines will be installed.