DTEK Donetsk Grids restored service to all settlements in the region that lost power after a storm

“DTEK serves the Ukraine’s interests, takes care of its customers and does everything to ensure that their homes always have lights on and comfort. Over one day, we returned electricity to more than 7,000 of our customers. More than 90 repair teams and 70 pieces of equipment were involved in the emergency recovery work,” says Oleksii Degtiarev, CEO of DTEK Donetsk Grids.

Since the beginning of the week, DTEK Donetsk Grids has returned electricity to 48 settlements. And this numbers more than 50,000 customers. The company restored the operation of 851 transformer substations, 59 power lines, de-energized due to rough weather. Pokrovsky, Volnovakhsky, and Mariupol districts witnessed the most outages. More than 260 energy workers of the company have been involved in eliminating the consequences of bad weather every day. It was quite challenging to do the emergency recovery work because of thunderstorms, strong winds and rain, which lasted for several days with short breaks.

Difficult weather conditions are still hitting some areas of the region. DTEK Donetsk Grids energy workers are still on full alert to prevent weather-related outages and to deal with potential accidents.

Below DTEK Donetsk Grids shares some of the electrical safety rules:

• In case of strong wind, you should not be near power lines;
• Do not approach broken wires closer than 8-12 meters, and in no case touch it;
• If you see wires that have fallen to the ground, broken or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please, notify our call center at (0629) 450 473, (093/096/099) 4500473, or sent a message through our Facebook;

Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and Emergency Outages". If your address is there, meaning that our energy workers know about the power cut. If you could not find your address there, leave a message on the company's website in the same section, or call the call center at (0629) 450 473, (093/096/099) 4500473, or message DTEK Donetsk Grids via Facebook.

See our short video tutorial on how to find your address in the list of emergency/planned outages on the company's website.