DTEK Donetsk Grids to upgrade the energy infrastructure in Kramatorsk

“DTEK is transforming its business by introducing high-level standards of customer service. We use a customer-focused approach. Thus, we assess annually our infrastructure and plan our work focusing on the benefits that they will bring to our customers. So in 2021, two distribution points on Kurchenko Street and Kramatorsky Boulevard will be reconstructed in Kramatorsk. This will ensure a reliable and uninterrupted power supply for more than 7,200 of our customers,” says Oleksii Degtiarev, DTEK Donetsk Grids CEO.

Reconstruction of distribution points No. 16 and 10, replacement of outdated equipment with high-tech equipment that meets up-to-date requirements will ensure that there is power in homes of residents of Ostap Vishnya, Yubileinaya, Dvortsovaya, Parkova, Kurchenko streets, and Kramatorskiy blvd.

To improve the reliability of the power grids, the power engineers will also reconstruct old, out-of-date 6 kV power transmission lines in the Stary Horod and Novy Svet Districts. Two new cable and one overhead lines with a total length of 2 km will significantly improve power supply to more than 3,000 residents of Centralnaya, Lermontov, Orlik, Starogorodskaya, Shkolnaya, 1st Gornaya, Klubnaya and Khokhlenko streets.

Let us recall, the DTEK Donetsk Grids chatbot has been launched in Viber and Telegram. This is a virtual digital assistant that helps to receive the needed information automatically. Using the chatbot, the company's customers can submit meter readings, report emergency situations, and get answers to frequently asked questions.