DTEK Donetsk Grids to reconstruct an overhead line on Torhova Street in Mariupol

Thermal power generation27 April 2021

DTEK Donetsk Grids is about to complete the reconstruction of a 0.4 kV overhead power line on Torhova Street. Instead of the old line, a new one will supply electricity to one of the oldest streets in the city. And this will be comprised of 76 new reinforced concrete poles, and 1.35 km of aerial bundled conductors. The work is be completed in May.

DTEK Donetsk Grids to reconstruct an overhead line on Torhova Street in Mariupol

“DTEK is transforming its business by introducing high-level standards of customer service. We use a customer-centric approach when we are assessing our infrastructure and planning work annually, focusing on the benefits that they will bring to our customers. This new 0.4 kV line will replace the old one, which was built more than half a century ago. It will provide a reliable and uninterrupted power supply for more than a thousand residents of Torhova Street,” says Oleksii Degtyarev, CEO of DTEK Donetsk Grids.

Besides, two more 0.4 kV overhead lines in the Central and Primorsky districts, and a distribution point will be reconstructed in the village of Azovkoltco in 2021. Installation of 8 new high-tech, complete transformer substations that meet today’s requirements will ensure that residents of Prospekt Mira and Nakhimov, Kuindzhi, Semashko, Bogdan, Grachev, Lazarev, Flotskaya, Bagration, Stalevarnaya, 1st and 2nd Slobodka streets, Prokatny lane have reliable electricity and comfort in their homes.

DTEK Donetsk Grids energy workers are upgrading two 110 kV substations. The linear and transformer bushings of the Gorod-8 substation will be replaced in the Levoberezhny District. Moreover, the plans are to replace the batteries of the Gorod-3 substation in the Kalmiussky District.

Besides, DTEK Donetsk Grids consistently improves remote services for customers. With this in mind, a chatbot was launched on ViberandTelegram in 2021. Using his new communication channel, customers can submit meter readings, report failures, and get answers to frequently asked questions.

Traditionally, customers can get the company's services 24/7 through the website, Facebook page and call center by calling +38 (096) 450 0 473; +38 (099) 450 0 473; (0629) 450 473.