DTEK Donetsk Grids restored service to 54 settlements of the region affected by rough weather

“DTEK serves the Ukraine’s interests, takes care of its customers and does everything to ensure that their homes always have lights on and comfort. Over the weekend, we returned power to more than 26,000 of our customers. More than 90 repair teams and 70 pieces of equipment were involved in the emergency recovery work,” says Oleksii Degtyarev, CEO at DTEK Donetsk Grids.

The northern and central parts of the region - Kramatorsky and Pokrovsky Districts – witnessed the most outages. It was quite challenging to do the emergency recovery work because of thunderstorms, strong winds, rain, and hail.

Now the energy workers from DTEK Donetsk Grids are on full alert to prevent weather-related outages and eliminate possible accidents.

Here DTEK Donetsk Grids gives some of the electrical safety rules:

• In case of strong wind, you should not be near power lines;
• Do not approach the broken wire closer than 8-12 meters and in no case touch it;
• If you see wires that have fallen to the ground, broken or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please notify our call center at (0629) 450 473, (093/096/099) 4500473, or sent a message through our Facebook;

Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and Emergency Outages". If your address is there, meaning that our energy workers know about the blackout. If you did not find your address, leave a message on the company's website in the same section, or call the call center at (0629) 450 473, (093/096/099) 4500473, or message DTEK Donetsk Grids via Facebook.

See our short video tutorial on how to find your address in the list of emergency/planned outages on the company's website.