DTEK Donetsk Grids restores power supply in Kramatorsk

First, the energy workers restored power supply in medical centers. Also, the priority was given to the repair of high-voltage lines supplying most of the customers. All planned repairs have been canceled, the company's energy workers are solely eliminating the consequences that have brought downstorms, heavy wind and hail. DTEK Donetsk Grids teams have been put on full alert and are working 24/7 to restore damaged sections of lines and electrical equipment as soon as possible.

“DTEK serves the interests of Ukraine, takes care of its customers and does everything to ensure that their homes always have lights on and comfort. We have restored power supply for more than 27,000 of our customers in Kramatorsk. Additional teams were involved in the emergency recovery work. Now our workers are restoring power supply for 3 more transformer substations and 3 high-voltage power lines. We are making every effort to restore the power supply as soon as possible,” says Oleksiy Degtyarev, CEO of DTEK Donetsk Grids.

Also, the company is fulfilling 200 requests from customers living in the detached house suburbs. The company involved special equipment in the emergency recovery work - 3 car lifts, a mobile electrical laboratory. The remedial work will continue until the power supply is fully restored.

Below DTEK Donetsk Grids shares some of the electrical safety rules:

• In case of strong wind, you should not be near power lines;
• Do not approach broken wires closer than 8-12 meters and in no case touch it;
• If you see wires that have fallen to the ground, broken or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please, notify our call center at (0629) 450 473, (093/096/099) 4500473, or sent a message through our Facebook;

Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and Emergency Outages". If your address is there, meaning that our energy workers know about the power cut. If you could not find your address there, leave a message on the company's website in the same section, or call the call center at (0629) 450 473, (093/096/099) 4500473, or message DTEK Donetsk Grids via Facebook.

See our short video tutorial on how to find your address in the list of emergency/planned outages on the company's website.