DTEK Donetsk Grids restored service to 14 settlements over one day
“DTEK serves the interests of Ukraine, takes care of its customers and does everything to ensure that their homes always have lights on and comfort. Over the last day, we returned power to more than 6,500 of our customers. More than 90 repair teams and 70 pieces of equipment were involved in the emergency recovery work,” says Oleksii Degtiarev, CEO of DTEK Donetsk Grids.
The northern and southern areas of the region - Kramatorsk and Volnovakha Districts – witnessed the most outages. More than 260 energy workers of the company were involved in eliminating the consequences of the rough weather. It was quite challenging to do the emergency recovery work because of thunderstorms, strong winds, and rainfalls.
Below DTEK Donetsk Grids gives some of the electrical safety rules:
- In case of strong wind, you should not be near power lines;
- Do not approach the broken wire closer than 8-12 meters and in no case touch it;
- If you see wires that have fallen to the ground, broken or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please, notify our call center at (0629) 450 473, (093/096/099) 4500473, or sent a message through our Facebook;
Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and Emergency Outages". If your address is there, meaning that our energy workers know about the power cut. If you did not find your address there, leave a message on the company's website in the same section, or call the call center at (0629) 450 473, (093/096/099) 4500473, or message DTEK Donetsk Grids via Facebook.
See our short video tutorial on how to find your address in the list of emergency/planned outages on the company's website.