DTEK Kyiv Regional Grids to serve customers in Customer Support Centers regardless of the official residency

Thermal power generation09 March 2021

DTEK Kyiv Regional Grids promotes a modern customer service that is convenient and available for all residents of the region. From now on, Customer Service Centers will work per the European model, and will accept residents regardless of their official residency. This change will allow customers to select a center with the most convenient location for them. At the same time, the company recommends that customers reduce the number of visits to the centers and resolve any issues they have got using remote services during the quarantine.

“DTEK strives to become the gold standard for a customer-focused business and implements high-level service standards. Now residents of the region can contact any center convenient for them. Regardless of the place of their official residency. Each of the service centers will welcome you and provide you with the necessary services,” says Vitalii Shaida, DTEK Kyiv Regional Grids CEO.

At the same time, the company remote service channels are available 24/7: the company's website, the Merezhi Online mobile application, updated Viber and Telegram chatbots, the official Facebook page, or call center numbers (044) 459 07 40, (067) 495 70 40, (093) 495-70-40 and (099) 495-70-40. Using these tools, customers can submits meter readings, request a meter maintenance service, learn about planned and emergency power outages, etc.

Please, be advised that all customer service centers work in a limited mode. It is needed to schedule an appointment beforehand. The Centers will begin to fully accept customers after the pandemic is over. In order to get a consultation at the center, you should first fill out the form on the website. Choose the nearest Service Center, convenient time and visit the center, while complying with all the necessary anti-epidemic measures.