DTEK Kyiv Regional Grids reminds customers that it is needed to report their meter readings every month: chatbot will help with this

Thermal power generation28 May 2021

DTEK Kyiv Regional Grids has created convenient and simple remote services for customers. Most of the region's customers are making the most of online services. More than 15,000 citizens submit their meter readings through a new chatbot on Viber and Telegram. The company's experts offer all their customers to report readings using a chatbot and learn about its benefits.

DTEK Kyiv Regional Grids reminds customers that it is needed to report their meter readings every month: chatbot will help with this

“DTEK strives to become the benchmark for customer focus and implements high-level service standards. We regularly remind customers to take meter readings every month on the last day and report them to the Distribution System Operator within three days. If the readings are sent timely, the company can form accurate consumption volumes for the calendar month, and the supplier can issue accurate bills for the consumed electricity. Therefore, we offer our customers to use a reliable and fast assistant that is available 24/7 - a chatbot on Viber or Telegram,” says Vitaliy Shaida, CEO of DTEK Kyiv Regional Grids.

If you are not using this convenient and modern service, let us tell you how to do this:

In Telegram or Viber, enter "DTEK Kyiv Regional Grids" in the search field;
Follow the menu prompts to get or send the required information;

Chatbot users are identified by their customer account number of DTEK Kyiv Regional Grids (starts with 2xxxxxxx).

If a customer does not know the customer account number, s/he can find it out by calling the company's call center or asking in direct messages on the Facebook page.

See our short video on the Facebook page on how to report meter readings using a chatbot.

As previously reported, DTEK Kyiv Regional Grids have top 5 methods for remote submission of meter readings in Kyiv Region. Each remote method of sending meter readings is convenient and has its own advantages. It is worth trying and finding the best option for you.