DTEK Kyiv Regional Grids resumed operation of the Customer Service Center in Pereiaslav-Khmelnytskyi
Kyiv region gradually returns to normal life and restores what was damaged by the invaders. DTEK is also making every effort to provide electricity and all needed electricity distribution services to Ukrainian families. For the customers, who need to personally visit company’s offices, the company gradually resumes their operation. The office in Pereiaslav-Khmelnytskyi has opened on June 6. Customer Service Centers have already opened in 14 towns and villages of the Kyiv region.
“We gradually resume operation of the CSCs. A CSC in Pereiaslav-Khmelnytskyi has also opened its doors on Monday. Customers can visit the center to seek advice on electrical distribution or services, like filing an application for the restoration of documents, lost by residents of the Kyiv region during hostilities, or settling issues related to agreements for electricity distribution to houses, destroyed during hostilities. Additionally, customers can get services related to renewal of agreements, adjustment of meter readings, receipt of legal entities’ consumption reports, etc. Just like other CSC of the company, the center in Pereiaslav-Khmelnytskyi operates without being tied to a place of residence. Thus, both residents of the city and residents of the entire region can seek service in the CSC,” — said representative of the company.
Customer Service Сenter in Pereiaslav-Khmelnytskyi is open at the flowing address: 75 Skovorody, from 8:00 to 17:00 Monday through Friday. Addresses of open offices are available in the corresponding section at the company’s website or by calling the call center.
DTEK Kyiv Regional Grids is doing everything possible to help customers get all services, provided by the company, in a fast and convenient manner. For that purpose, the following remote services are available in the company 24/7: Viber and Telegram chat bot, user account at the website, “Merezhi online” mobile application (available in AppStore and Google Play Market), automatic IVR menu of the call center – +38(044)4590740, (067)4957040, (099)4957040, (093)4957040, a designated line for legal entities – (050)4957040.
Let us recall that since the beginning of hostilities in Ukraine, DTEK Kyiv Regional Grids has cancelled scheduled repairs in order to foster main efforts to performance of emergency and restoration activities and closed Customers Service Centers for the safety of customers and employees. After liberation of the Kyiv region from invaders, the company began to gradually resume operation of the service centers.
Please use official information channels only and stay calm. We are working 24/7 to ensure reliable power supply of houses and enterprises.