DTEK Kyiv Regional Grids resumed operation of the Customer Service Center in Skvyra
“DTEK continues to develop grids infrastructure using modern digital technologies and based on the sustainable development principles. Our goal is to provide quality European-level power supply services to Ukrainians. For convenience of customers, we gradually resume operation of the CSCs in various districts of the region. A CSC in Skvyra opened its doors on Monday. Overall, 15 centers are already operating in towns and villages of the region,” — noted representative of the DTEK Kyiv Regional Grids.
Customer Service Сenter in Skvyra is operating at the flowing address: 72 Lypovetska, from 8:00 to 17:00 Monday through Friday without break and in compliance with all safety measures. Customers will be able to get services that require personal visit to the specialists. For instance, consult on electricity distribution, file a request for meter maintenance or settle issues related to electricity distribution agreements, get services related to renewal of agreements, adjustment of meter readings, receipt of legal entities’ consumption volumes reports, etc. Just like other CSC of the company, the center in Skvyra operates without being tied to a place of residence. Thus, both residents of the city and residents of the entire region can seek service in the CSC.
Addresses of open offices are available in the corresponding section at the company’s website or by calling the call center.
Additionally, the company reminds that most of these services are available to the customers 24/7 via user-friendly remote service channels, including online services. For that purpose, the following remote services are available around the clock in the company: Viber and Telegram chat bot, user account on the website, “Merezhi online” mobile application (available in AppStore and Google Play Market), automatic IVR menu of the call center – +38 (044) 4590740, (067) 4957040, (099) 4957040, (093) 4957040, a designated line for legal entities – (050)4957040.
Please use official information channels only and stay calm. We are working 24/7 to ensure reliable power supply of houses and enterprises.