DTEK Kyiv Regional Grids resumes operation of Customer Service Centers in the Kyiv region
The government gradually restores what was destroyed by the invaders in order to return the country back to normal. DTEK also helps the government by resuming operation of Customer Service Centers, thus enabling fast and convenient provision of all company’s services to our customers.
“At the moment, DTEK Kyiv Regional Grids has introduced a set of remote services. They help customers solve issues related to operation of the Distribution System Operator without the need to visit offices. At the same time, for the customers, who prefer personal communication with our employees, we have opened four service centers that remained closed since the beginning of war. Currently, the most frequently visited centers in Kyiv, Bila Tserkva, Boryspil and Vyshneve are available for the customers,” – noted in the company.
In particular, CSC specialists are ready to help restore documents, lost by residents of the Kyiv region during hostilities, and solve issues related to agreements for electricity distribution to destroyed houses. Additionally, renewal of agreements, adjustment of meter readings, receipt of consumption reports from legal entities and other services are now available to the customers.
To ensure safety of the customers, employees of DTEK Kyiv Regional Grids DSO service centers are informed about shelters nearby. In case of air alert, they will advise how to reach them quickly and be safe.
Service centers are currently operating at the flowing addresses:
- 1А Stetsenka, Kyiv;
- 71 Starokyivska, Boryspil;
- 2b Kyivska, Vyshneve;
- 1 Ofitserska, Bila Tserkva;
They will be available for customers from 9:00 to 17:00 Monday through Friday. Appropriate adjustment of the working schedule will depend on the curfew enforced in the region. Address of the open offices is available in the corresponding section at the Distribution System Operator’s website or by calling the contact center.
Please use official information channels only and stay calm. We are working 24/7 to ensure reliable power supply of houses and enterprises.