DTEK provides a reliable power supply to the residents of Odesa and the region

Thermal power generation22 March 2022

DTEK Odesa Grids crews continue to operate in the emergency recovery mode and are ready to promptly restore electricity to customers' homes in the event of outages due to hostilities.

DTEK Odesa Grids specialists make every effort to ensure reliable and uninterrupted power supply to businesses and families in the Odesa region. Since the beginning of hostilities on the territory of Ukraine, the company has completely canceled all planned power outages and transferred 66 operational crews on 24/7 duty. At the moment, there are no large-scale emergency shutdowns in Odesa and the region. The energy infrastructure of the region works stably, which allows to provide reliable electricity supply to the residents of Odesa and the region.

In case of shelling or damage to power supply facilities, operational crews are ready to perform emergency recovery works. Employees have special instructions for operation in crisis situations and are provided with everything necessary to restore the equipment in case of damage, provided all necessary permits are obtained from the Armed Forces of Ukraine.

For the safety of customers and employees, the company has temporarily suspended the reception of citizens in the customer service centers. If you have any questions, you can use remote service channels: DTEK Odesa Grids official Facebook and Instagram pages, Viber and Telegram chatbots, and personal customer account at DTEK Odesa Grids website. Information can also be found through the “DTEK info OEM” Viber community and the call center's IVR menu:

for landlines +38 (048) 705 90 90;
for mobile phones +38 (068) 750 90 90, +38 (095) 750 90 90, +38 (073) 750 90 90, 0 800 409 090;
a separate line for legal customers +38 (066) 750 90 90;

Use only official information channels to communicate with the company and get informed. Keep calm. We work 24/7 to keep reliable electricity supply to homes and businesses.