DTEK Odessa Grids answers TOP-9 questions about its work during martial law

For the duration of the war, DTEK Odessa Grids specialists have cancelled scheduled repairs and fostered main efforts to perform emergency and restoration activities. Some common DSO services are not available, as well. For easier customers’ guidance, we have prepared answers to frequently asked questions about operation of services and company’s communication channels.

• What should I do in case of blackout?

Inform us about it via call center (048) 705 90 90, (068/095/073) 750 90 90, 0 800 409 090, Viber/Telegram chatbot, website or Facebook page.

• What should I do in case of vultage surges?

Inform us about it via call center, chatbot, website or social networks.

• Can I change/set my meter to “Day/Night” zones?

Yes. Such services are now provided to househulds free of charge. You should submit a request via call center, chatbot, website or social networks.

• My meter displays various errors. Can it be checked?

Yes. We recommend submitting request via call center, chatbot, website or social networks. Our specialists will process it as soon as possible.

• My meter has burned out. What should I do?

Inform us about it via call center, chatbot, social networks or special website form. We will conduct repair as soon as it will be possible. At present time, we foster all our efforts to restore service.

• The seal on my meter is broken. What should I do?

Inform us about it via call center (048) 705 90 90, (068/095/073) 750 90 90, 0 800 409 090, Viber/Telegram chatbot, website or Facebook page. We will conduct repair as soon as it will be possible.

• Should I submit meter readings?

Yes. We ask you to submit meter readings for correct billing. It can be done via call center IVR menu, Viber/Telegram chatbot, user account or an appropriate form on the company’s website.

• I cannot submit meter readings. What should I do?

We introduce readings as per your average monthly consumption. When you will be able to submit current data, we will adjust it.

• Whom should I contact in case of additional questions?

We recommend using remote service channels: official DTEK Odessa Grids pages in Facebook and Instagram, Viber and Telegram chatbots, user account at the DTEK Odessa Grids website. Information is also available in Viber community “ДТЭК info ОЭМ” and IVR menu of the call center:

- for stationary phones +38(048) 705 90 90

- for mobile phones +38 (068) 750 90 90, +38 (095) 750 90 90, +38 (073) 750 90 90, 0 800 409 090

- designated line for legal entities +38 (066) 750 90 90

Please use official information channels only and stay calm. We are working 24/7 to ensure reliable power supply of houses and enterprises.