DTEK Odessa Grids in Viber and Telegram – 80% of services are available to the customers via chatbot

The main advantages of this service – its user-friendliness and round-the-clock access to company’s services. The chatbot helps customers save time on calls to the call-center, avoid standing in queues and get a service, while not leaving home or from anywhere in the world.

“Over the course of a year of functioning, DTEK Odessa Grids chatbot already has over 260,000 subscribers, while the most popular service is submission of meter readings, which is being used by more than 125,000 customers every month,” – underscored company’s representative.

DTEK Odessa Grids recommends all household consumers to use the chatbot.

Connecting to the service is very easy:

• enter “DTEK Odessa Grids” in the search bar of Viber or Telegram messenger or follow the direct Viber or Telegram link;
• follow the prompts to pass step-by-step registration (provide telephone number and personal account);

Customers can use chatbot to:

• submit meter readings;
• check for any emergency or scheduled power cutoffs in the automatic mode or file an application about lack of electricity;
• order meter maintenance service (replacement/adjustment of the meter, sealing/unsealing or inform about meter’s malfunctioning);
• get personal notification about emergency or scheduled cutoffs;

Identification of chatbot users is carried out using their personal account number. If the customer does not remember the personal account number, it can be obtained in the company’s call center by calling – (048) 705 90 90, (068) 750 90 90, (095) 750 90 90, (073) 750 90 90.

A video guideline on how to use chatbot is available here.