DTEK Odesa Grids to launch updated Viber and Telegram chatbots
DTEK Odesa Grids launched new digital assistants in Viber and Telegram to support household customers. Using the chatbots, the company's customers can submit meter readings, receive notification of emergency or planned outages, report emergencies, apply for maintenance of metering devices, and get answers to frequently asked questions. Next, the chatbot will be added to the Facebook page.
“DTEK cares about its customers; therefore we consistently develop service channels. Using the chatbots, household customers submit meter readings, report a problem with the power supply, and apply for maintenance of metering devices at a time convenient for them. It is simple and convenient, and most importantly, it saves time. The service is available 24/7,” says Oleksandr Fomenko, DTEK Odesa Grids CEO.
In order to start using the chatbot, you need to:
- Search for "DTEK Odesa Grids" in Viber or Telegram or follow the link;
- Follow the prompts of the drop-down menu, receive or submit the required information;
Using the chatbot, the customers can:
- Submit meter readings;
- Report an emergency or an energy fraud;
- Apply for the metering devices maintenance;
- Learn about emergencies;
- Get answers to frequently asked questions;
Chatbot users are identified using the customer account number assigned by DTEK Odessa Grids. If the customer does not remember the account number, it can be restored through the personal account on the website or by calling the call center at (048) 705 90 90, (068) 750 90 90, (095) 750 90 90.
The company plans to promote a new service and add new features.
In addition to chatbots, DTEK Odesa Grids offers its customers other convenient online services, as well as remote communication channels. People in Odesa Region can use the company's website, personal account, Line of Light mobile app, email call-center@oblenergo.odessa.ua, official pages on Facebook and Instagram. All services are available 24/7.
DTEK Odesa Grids encourages customers to make the most of remote services, the list of which is constantly expanding. In total, in 2020, the company's workers processed about two million customer requests: almost 1.9 million calls, 127,000 calls to customer service centers, 22,000 emails.
* For the customer convenience, the new chatbots will work in parallel with the previous version of the Odesa Grids chatbot until early April 2021. From April 5, only new digital assistants with the name "DTEK Odesa Grids" will be available.