A year in quarantine at DTEK Dnipro Grids: 24x7 service, more than 15,000 eliminated accidents and new remote services
DTEK is a reliable and conscious company. Throughout the past year in quarantine, DTEK Dnipro Grids was working 24/7 to ensure reliable power supply to the residents of Dnipropetrovsk Region.
“Over the year in quarantine, our workers have been fulfilling their commitments 24x7 to make sure that our customers are safe during this pandemic, and their homes and offices have a reliable power supply. Throughout the year, we have eliminated more than 15,000 accidents. We did an additional check of external networks that supply power to 273 medical facilities, including 28 hospitals that treat patients with COVID-19. We also handled 901,000 customer requests received through remote channels,” says Andrii Tereshchuk, DTEK Dnipro Grids CEO.
The company provided employees with the necessary protective means, such as antiseptics, masks, and disinfectants. All these measures made it possible to work through these difficult months of quarantine without interruption.
In addition, over the past year, the company has made significant progress in the development of remote service services that have become in demand among customers in the pandemic.
During the year in quarantine, DTEK Dnipro Grids updated and launched the following online services:
- Telegram and Viber chatbots, using which you can submit meter readings and get answers to frequently asked questions;
- Conclusion of an electricity distribution agreement online;
- Sending meter readings through the website;
- Requesting meters-related services online;
- Accepting applications for joining the network through the website;
- Making an appointment to visit the customer service center.
Remote services are available on the DTEK Dnipro Grids website, by calling the call center (056/066/067) 790 99 00, as well as by e-mailing to: dnoe-callcenter@dtek.com and on the company's official pages on Facebook and Instagram.
During the year in quarantine, DTEK Dnipro Grids processed 901,000 requests through remote services, which is 33% more than in the same period of 2019-2020. At the same time, the number of in-person visits to the service centers continues to decrease. During the year in quarantine, 197,000 customers visited the service centers, which is 60% less than in the same period of 2019-2020.
Emergency crews of the company, call center and social media operators are working 24x7, so that our customers feel comfortable and the power supply is uninterrupted during the quarantine.