DTEK Donetsk Grids helps their customers to report their meter readings quickly and conveniently via a Viber and Telegram chatbot

“DTEK strives to become the benchmark for customer focus. We are developing simple and convenient remote services. Therefore, we offer our customers to use a reliable and fast assistant - a chatbot to report meter readings,” says Oleksii Degtyarev, Head of DTEK Donetsk Grids. "If the readings are submitted in time, then the supplier will issue correct electricity bills."

Readme: readings must be sent on the last two calendar days of the current month and the first three calendar days of the next month. Thus, the company could form accurate consumption volumes for the month. If customers do not report meter readings, the consumed electricity will equal an average monthly consumption.

If you are not yet using this convenient and modern service, let us recall how to do this. To start using the chatbot services, you need to:

1. Search for DTEK Donetsk Grids in Telegram or Viber
2. Follow the menu prompts to receive or send the required information

Chatbot users are identified by the customer account number. If the customer does not know his account number, he can find it out by calling the company's call center or DM on the Facebook page.

In addition, meter readings can be reported to the company through other convenient communication channels:

• Call center phones +38 (093/096/099) 450 0 473, (0629) 450 473;
• Submit meter readings on the energy company's website, no registration required;
• Customer online account;
• The official Facebook page;

A short video tutorial on how to submit meter readings through the Viber and Telegram chatbot can be found here.

A short video tutorial on to submit meter readings through the website with no registration can be found here.