New storm warning: emergency crews of DTEK Dnipro Grids have been transferred to the high alert mode
Weather deterioration corresponds to hazard level I (yellow). Due to the deteriorating weather and storm warning, DTEK Dnipro Grids emergency crews have been transferred to the high alert duty mode and are ready to promptly eliminate emergencies, if required.
Let us remind that strong gusts of wind may lead to fallen trees and broken wires. Be careful, follow safety rules and do not approach the power lines.
In case of power outage, please inform us about it in any convenient way: via website, Viber and Telegram chatbots, contact center telephone numbers or social networks.
Let us note that DTEK Dnipro Grids launched a new feature in the chatbot that allows submitting an application about power outage and checking its status in a few seconds. An online assistant will automatically receive the information about power outage and provide feedback about time of its restoration after checking for emergencies.
In order to create an application, please follow this simple algorithm:
- Find “DTEK Dnipro Grids” chatbot in Viber and Telegram;
- Press “Start”;
- Provide your contact for verification in the system;
- If you are using chatbot for the first time, indicate your personal account number;
- Press “Possible outages”;
- If no outages are registered at your address, click “Inform about power outage”;
- Follow further instructions of chatbot;
You can find out about the status of application processing by pressing “Check application status”.
We are working 24/7 to ensure reliable power supply of houses and enterprises.