Online assistant: every month about 80,000 customers receive services remotely via DTEK Kyiv Regional Grids website
Company’s website is a universal assistant for receiving services and information from the company. It is simple and user-friendly. Any customer can use it to find needed information, order meter maintenance services, submit meter readings, conclude or renew distribution agreements, order connection, inform about lack of electricity, etc.
“DTEK continues to develop grids infrastructure using modern digital technologies and based on the sustainable development principles. Our goal is to provide quality European-level power supply services to Ukrainians. We understand how important it is for our customers to resolve all issues, associated with the company’s operation, via online services. For that purpose, customers can visit a website at any convenient time, get the information needed and order or receive services. All services on the website are 100% remote and allow solving issues in a few clicks. 60,000 to 100,000 customers are using the website every month. 94,700 customers used its services in August,” – notes DTEK Kyiv Regional Grids.
In order to start using DTEK Kyiv Regional Grids website you should follow the link, select required section and order or get a service or information. The website is available for the customers 24/7 from anywhere in the world, where internet connection is possible.
Customers can use company’s website to:
- submit meter readings;
- order meter maintenance service: parametrization, replacement, repair, unsealing/sealing, technical inspection, etc.;
- get/report information about lack of electricity;
- conclude/renew an electricity distribution agreement;
- order connection to the grid of DTEK Kyiv Regional Grids;
- get consultation of the company’s specialist using sign language;
- use personal user account features for households and legal entities;
- inform about electricity theft;
As previously reported, there is a reliable and convenient electronic assistant available to DTEK Kyiv Regional Grids customers – Viber and Telegram chatbot. It helps order and use services of the electricity Distribution System Operator at a convenient time.