Online assistants: 5 easy ways of power supply readings remote submission in Kyiv region

Thermal power generation27 January 2022

End of the month is a traditional period for submission of meter readings related to consumed electric energy. DTEK Kyiv Regional Grids offers convenient remote services for customers to do that. These services save significant amount of time and allow submitting meter readings in a matter of minutes, while staying at home.

Online assistants: 5 easy ways of power supply readings remote submission in Kyiv region

Residents of Kyiv region, who submit monthly energy meter readings in the period from 1st to 3rd day of each month, only pay for actual consumption. If DSO does not receive timely readings, billing is carried out based on the average data, retrieved from two latest subsequently taken meter readings, and is provided to suppliers for billing of customers. Thus, amount in the billing statement may differ from the scope of electric energy, consumed during the past month.

“DTEK strives to become the benchmark for customer focus and implements up-to-date service standards. We regularly remind customers to take meter readings on the last day of each month and report them to the Distribution System Operator within three days. Every customer may choose the most convenient way of readings submission: online customer account, web form on the website, Merezhi Online mobile app, Viber and Telegram chat bot or voice menu for automatic submission of readings. All services are convenient and help each family to save time and submit readings 24/7,” noted Vitaliy Shaida, Head of DTEK Kyiv Regional Grids.

Choose the most convenient channel and submit readings on the monthly basis:

via Merezhi Online mobile application (available in AppStore and Google Play Market);
web form on the website, no registration required. Please, choose your area, specify the customer account number, the number of zones on your meter and zonal readings;
online customer account on the DTEK Kyiv Regional Grids website;
Viber o Telegram chat bot. Search by DTEK Kyiv Regional Grids;
voice menu for automatic submission of readings. Call (044)4590740, (067)4957040, (093)495-70-40 or (099)495-70-40 and hit “2”. Then follow the voice prompts to report your readings successfully;

A short video of why it is needed to report meter readings can be found here. Step-by-step tutorial on how to use a chat bot to send readings is in the video.

As previously reported, in 2021 DTEK Kyiv Regional Grids conducted scheduled replacement of 37,000 obsolete electricity meters for its customers. New electronic devices have better electricity metering accuracy. The company envisaged such meter replacement in the investment program.

Readme.

If the customer has a day/night meter, then the readings should be reported separately for day and night. On the meter display, the data is displayed sequentially: the amount of electricity used as a whole and then for the day and night, date, operating time of the device, etc. To take readings, please, wait for the necessary information to appear on the display or press enter to switch data until the needed information appears. The zone display has different indexes for different types of meters. The customers of DTEK Kyiv Regional Grids have the following ones:

For a GAMA type meter, the day zone on the display will be displayed with the 1.5.8.2 index, and the night zone - 1.5.8.1;
NiK brand device: day - 1.8.2 or 1.5.8.2, night - 1.8.3 or 1.5.8.1;
If you have an NP or MTX meter, then the day zone is A2 or 1.8.2, and the night zone is A1 or 1.8.3;