Starting this year, DTEK Grids DSO increased the number of connections to 30,000
Over 10 months of this year, DTEK Grids DSOs completed more than 30,000 connections to the electric grid in the regions of their licensed activities. Customers of DTEK Kyiv Regional Grids received the largest number of new connections - more than 13,000. This is 60% more than last year.
DTEK Dnipro Grids is in the second place having connected more than 8,000 customers (+27%). This is followed by DTEK Odesa Grids with more than 4,500 connections (+27%), DTEK Donetsk Grids – 2,300 (+6%) and DTEK Kyiv Grids – 1,400 (+ 4%).
“DTEK strives to become the standard of customer focus. Compared to last year, the number of connection requests received by DTEK Grids DSOs increased by an average of 40%. Almost all applications to DSOs are fulfilled within the time set for the corresponding connection class, and often even earlier. We’ve achieved this by making internal approval procedures as easy as possible, creating online services, and hiring more technical staff to do the connection,” says Ivan Geliukh, CEO for DTEK Grids.
99% of standard connections in the Kyiv, Dnipropetrovsk, Odesa, and Donetsk regions are performed within the deadline set by the legislation. In the Kyiv region, however, the company still improves the connection procedure to ensure that they are completed within the specified time frame. The region has an extremely high dynamic of development and construction of real estate. The number of applications for connections increased by 60% in 2021 compared to 2020. Because of this, sometimes there are instances when the company does not have time to complete the connection in the required time frame. The company recognizes the need to improve the connection process and is doing everything possible to achieve it. We are improving the technical capabilities to complete connections on time to meet the rapidly growing demand for connections.
These days, almost 80% of all applications for connections to the DTEK Grids DSOs networks are submitted through online accounts on the companies' websites, which is the sign that they are useful and convenient. For comparison, at the beginning of 2021 it was only 2%. To make the connection procedure easier, the company has improved the online account functionality. Now it is convenient and user-friendly for customers. Remote service works on the principle of a single window and minimizes the number of in-person visits to the company's customer centers, which makes it as simple, convenient and, accordingly, popular as possible.