Submitting meter readings is quick and easy via DTEK Odessa Grids Viber and Telegram chatbot
It is time to submit meter readings. There are remote channels and online services available in DTEK Odessa Grids that allow all customers submit readings timely and in a convenient manner. Viber and Telegram chatbot is among them. It helps quickly submit meter readings, while not leaving home, using internet and smartphone, tab, PC or notebook. Meter readings can also be submitted via an IVR menu of the call center, personal user account or special form on the website. All services are available 24/7.
In order to submit meter readings in a quick and easy manner, DTEK Odesa Grids recommends all household customers use Viber and Telegram chatbot. Meter readings are to be submitted during the period from the 30 day of the current month until the 3 day of the next one. An online service saves time and eliminates the need to visit offices of the company, which is convenient and safe, especially in wartime.
“DTEK continues to develop the grids using modern digital technologies and based on the sustainable development principles. Our goal is to provide quality European-level power supply services to Ukrainians. In July, we have updated Viber and Telegram chatbot. Primary features will stay the same, except for simplification of customers’ actions related to submission of meter readings. Now, entering a number of meter’s zones is not required, as the bot automatically determines type of the customer’s meter according to the personal account. The bot will also show previous meter readings, when and via which service they were obtained,” – informed the company.
Connecting to the service is very easy:
- enter “DTEK Odessa Grids” in the search bar of Viber or Telegram messenger or follow the direct Viber or Telegram link;
- follow the prompts to pass step-by-step registration (provide telephone number and personal account);
Remote channels and online services are available in DTEK Odessa Grids for submission of meter readings. Pick the one most suitable for you:
1) IVR menu of the call center, press 2:
- for stationary phones (048) 705 90 90
- for mobile phones (068) 750 90 90, (095) 750 90 90, (073) 750 90 90
2) special form on the DTEK Odessa Grids website
3) user account on the DTEK Odessa Grids website
Identification of chatbot users is carried out using their personal account number. If the customer does not remember the personal account number, it can be obtained in the company’s call center by calling – (048) 705 90 90, (068) 750 90 90, (095) 750 90 90, (073) 750 90 90.
A video guideline on how to use chatbot is available here.