Helpful: DTEK Dnipro Grids recommended 4 most convenient methods to submit electricity readings
Meter readings are to be submitted during the period from 30 day of the current month to 3 day of the next one. It allows generating accurate electricity bills. There are remote channels and online services functioning in DTEK Dnipro Grids that enable all customers submit readings in a timely and convenient manner.
“DTEK continues to develop modern online services and has created convenient and user-friendly remote channels for quick submission of electricity readings. They allow submitting data from smartphone, tablet, PC or notebook. It is really simple and it makes the process as convenient as possible for residents of the Dnipropetrovsk region. In particular, for those who are away from home due to the war,” – underscored the company.
DTEK Dnipro Grids recommends using the following services for submission of meter readings:
1) a convenient web form at the website that does not require registration;
1) Viber and Telegram chatbot;
2) IVR menu of the contact center, press 2:
- for stationary phones (056) 790-99-00;
- for mobile phones (066/067/063) 790-99-00, 0-800-301-497;
4) user account at the DTEK Dnipro Grids website;
After submission of meter readings, Distribution System Operator registers volumes of the consumed electricity, while the supplier uses this data to generate bills. If the customer failed to timely submit information, then he is billed based on the forecasted (average daily) rather than actual consumption volume. The customer can submit readings during the billing period next month and Distribution System Operator will perform adjustment based on the volume of actually consumed electricity.
Timely registration and submission of meter readings will help accurately calculate amount of consumed electricity, while timely customer payment for received services will ensure stable operation of DTEK Dnipro Grids, and thus – reliable and uninterrupted power supply in Dnipro and Dnipropetrovsk region during the war.
We are working 24/7 to ensure reliable power supply of buildings and enterprises.