Consequences of severe weather: DTEK Donetsk Grids restored service to 87 settlements and is still on full alert
“DTEK serves the Ukraine’s interests, takes care of its customers and does everything to ensure that their homes always have lights on and comfort. Our emergency crews and dispatchers work 24/7 doing the emergency recovery work,” says Oleksii Degtyarev, Head of DTEK Donetsk Grids. “We have restored power supply to 71,000 households in the region involving 94 repair teams and 66 pieces of equipment. Our energy workers monitored the situation with blackouts. They were working 24/7 until they returned the electricity to all affected settlements."
The northern and central parts of the region - Kramatorsky, Bakhmutsky and Pokrovsky Districts – witnessed the most outages. It was quite challenging to do the emergency recovery work because of thunderstorms, and strong winds. Falling trees broke many wires. These recoveries take longer as it is needed to clear the area of fallen branches and trees.
DTEK Donetsk Grids crews are still on full alert to prevent outages related to bad weather, repair failures and provide customers with a reliable power supply.
On December 1, severe weather is still hitting the Donetsk region. According to weather forecasters, wet snow and icy roads are expected (1 hazard yellow level).
DTEK Donetsk Grids asks residents of the region to be careful not to approach bare wires and broken lines. If you find wires that have fallen to the ground, broken or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please report this to the company's call center (0629) 450 473, (093/096/099) 4500473, or DM on our Facebook page.
Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and Emergency Outages". If your address is there, meaning that our energy workers know about the power cut. If you could not find your address there, leave a message on the company's website in the same section, or call the call center at (0629) 450 473, (093/096/099) 4500473, or message DTEK Donetsk Grids via Facebook.
See our short video tutorial on how to find your address in the list of emergency/planned outages on the company's website.