Simple Connections: DTEK Donetsk Grids has improved its online service for connection to the power grids
In 2022, a renewed Simple Connections service became available for customers of DTEK Donetsk Grids. This is an improved user account with an option to submit digital documents, required for connection to the power grids, and integrated with the public service Diia. User account enables users to apply for a new connection to the grids and share copies of digital documents. The objective of the project is to create a customer-friendly, transparent procedure for submitting and signing documents related to connection to the grids. Integration with Diia service was implemented jointly with the Ministry of Digital Transformation of Ukraine.
DTEK is making the process of connecting to the power grids easier. In February 2022, residents of Donetsk region gained access to the online service Simple Connections – an upgraded user account on the DTEK Donetsk Grids website. This service enables customers to sign up for connection to the power grids and to increase existing capacity online. Public service Diia, fully integrated into the functionality of an online user account, enables users to share copies of required digital documents and to use qualified electronic signature – Diia.Pidpys. The project was implemented jointly with specialists of the Ministry of Digital Transformation of Ukraine.
“DTEK cares about its customers, strives to become the benchmark for customer focus and constantly develops up-to-date convenient digital services, – said Oleksii Degtyarev, General Director for DTEK Donetsk Grids. – Now our customers will be able to submit documents for connection to the power grids in a fast and convenient manner via new online service Simple Connections using public service Diia.”
An online user account has a new interface and enables:
- remote creation of the connection request and receiving a bill for services provided;
- sharing copies of digital documents by scanning QR-code via Diia mobile app (passport data and tax payer ID number by means of a mobile phone);
- applying Diia.Pidpys for essential documents by means of Diia;
- receiving detailed information about status of the connection request;
Customers only fill in the minimum required information in the online user account, while the whole path is reduced from 6 to 4 steps. Connections user account menu is simple, user-friendly and has help features. For example, if a customer is not sure about the capacity to be requested, there is a special calculator to help him put together consumption of home appliances and figure out the capacity to be requested for uninterrupted and safe operation.
Additionally, a mobile version of the online user account and live display of current steps of request processing is now available to the customers. Besides, the customer no longer needs to call the company for clarification of request processing details. The company will be intensively providing the request status via sms or email.
Features of the upgraded user account will gradually expand. The company will constantly improve its service based on customers’ feedbacks. A function of informing about connection status via push-message in the chatbot and a feature of paying for the connection service in the user account will become available in the second quarter of 2022.
Simple Connections are already available for Windows and macOS PCs, and for Android and iOS mobile devices.