Taking care of customers: DTEK Odesa Grids recommends using remote communication channels during the lockdown

Thermal power generation28 October 2021

The Odesa region is now in the red lockdown zone, meaning more severe restrictions for people. In that vein, DTEK Odesa Grids takes care of the safety and health of their customers by providing all services and reference information remotely. In-person customer visits to the Customer Service Centers has been suspended until it sets safer in the region.

Taking care of customers: DTEK Odesa Grids recommends using remote communication channels during the lockdown

“DTEK is a reliable and responsible company. We have created convenient and easy-to-use remote communication channels, including online ones. With their help, you can submit meter readings, report or find out information about the power cut, get info about meters while staying at home. In addition, our customers can remotely request connection to the network or increase the capacity. Stay at home, take care of your health and those of your loved ones,” says Oleksandr Fomenko, General Director for DTEK Odesa Grids.

Choose the most convenient way of contacting the company:

Viber и Telegram chatbots;
Customer account on the DTEK Odesa Grids website;
Line of Light mobile app
Call center IVR menu: (048) 705 90 90, (068) 750 90 90, (095) 750 90 90, (073) 750 90 90;

If your issue provides for a written request to the company and cannot be resolved through remote service channels, there are special boxes for correspondence on the facades of all customer service centers provided by DTEK Odesa Grids. Such letters are taken out twice a day, and a response to them is provided within the period provided by law.