DTEK Kyiv Regional Grids website is a universal online customer assistant

Thermal power generation27 June 2022

DTEK Kyiv Regional Grids website is a universal tool for getting services and information from the company, which is being used by hundreds of thousands of residents of the Kyiv region every month. It is simple and user-friendly. It helps customers order services related to meter maintenance, submit meter readings, conclude or renew distribution agreements, order connection, inform about lack of electricity, etc. And it does not require visiting company’s offices, which is convenient and safe, especially during war.

In order to start using DTEK Kyiv Regional Grids website you should follow the link, choose required section and order or get a service or information. The website is available for the customers 24/7 from anywhere in the world, where internet connection is possible.

“DTEK is a reliable and responsible company. We hear and understand customers’ needs. That is why we created a universal assistant for the customers. They can visit a website at any convenient time, find required information and order or get services. All services at the website are 100% remote and allow solving issues in a few clicks, thus saving time. 60,000 to 200,000 customers are using benefits of website service every month,” – notes representative of the company.

Customers can use the following services at the website:

submit meter readings;
order meter maintenance service: parametrization, replacement, repair, unsealing/sealing, technical inspection, etc.;
get/report information about lack of electricity;
conclude/renew an electricity distribution agreement;
order connection to the grid of DTEK Kyiv Regional Grids;
get company’s consultation using sign language;
use personal user account features for households and legal entities;
inform about electricity theft;

As previously reported, there are 5 online tools for customer interaction available in the DTEK Kyiv Regional Grids. These are: chatbot, company’s website, Facebook page, email and “Merezhi online” mobile application. Customers can use these services 24/7 to get required information about electricity distribution in the Kyiv region or the service itself.