What will happen if you fail to submit electricity readings in time, – explains DTEK Dnipro Grids
DTEK Dnipro Grids calculates the electricity that you have consumed in one calendar month, therefore it accepts meter readings two days before the end of the current month and during the first 3 days of the next one. After that date, data is forwarded to the providers, and they, in turn, generate the bill.
If meter readings are submitted on 4th day of the month or later, then the law requires us to calculate the data in accordance with the average daily consumption during the similar period of the previous year. For example, you provide readings on December 5, 2023. Then, DTEK Dnipro Grids will have a volume of actually consumed electricity from December 1 to 5, while the volume from December 6 to 31 will be calculated based on the electricity consumed in December 2022.
In order to avoid discrepancies in billing and receive bills for the actually consumed electricity only, do not forget to submit readings in time.
The easiest and fastest way to do it is via the chatbot:
- enter “DTEK Dnipro Grids” in the search bar of Viber or Telegram messenger;
- pass verification procedure (for unregistered customers);
- select “Submit meter readings” in the menu and follow chatbot prompts to submit information;
Additionally, there are other convenient ways to submit readings:
- webform on the DTEK Dnipro Grids website that does not require registration;
- IVR menu of the contact center, by pressing “2”:
- for stationary phones (056) 790-99-00; 0-800-301-497;
- for mobile phones (067/066/063) 790-99-00;
To start using it, please select “2” in the voice menu;
- user account on the DTEK Dnipro Grids website;