Service that is nearby: DTEK Kyiv Regional Grids reminds of an option to visit any Customer Service Center independent of official residency

Thermal power generation13 July 2021

DTEK Kyiv Regional Grids develops the customer service that is convenient and available to all the residents of the region. All the Customer Service Centers are working per the European model and accept people independent of their official residency. Through such a change, the customers can choose any center to get services they want – the nearest or the least crowded one.

“DTEK strives to become a benchmark for customer focus and implements high-level service standards. Residents of the region can visit any CSC convenient for them. Regardless of whether you are a household or business customer, and where your customer account was opened. Any Customer Service Center will receive and provide the necessary services," says Vitaliy Shaida, CEO of DTEK Kyiv Regional Grids.

At the same time, the company is consistently improving the service, which will provide convenience and simplicity, the ability to get most services online and the necessary information through channels convenient for our customers. Currently, 60% of all services provided by the electricity Distribution System Operator in Kyiv Region are available online.

The company has remote service channels available 24/7, such as the company's website, the Merezhi Online mobile application, updated chatbots on Viber and Telegram, the official Facebook page, or call center numbers (044) 459 07 40, (067) 495 70 40, (093) 495-70-40 and (099) 495-70-40. With these tools, customers can report their meter reading, learn about planned and emergency outages, and more. In addition, using online services the company's customers can conclude and amend the electricity distribution agreement, apply for connection to the network or increase capacity. They also can resolve the matters of meter replacement and operation.

Therefore, DTEK Kyiv Regional Grids recommends customers to minimize their visits to the centers and resolve issues related to the operation of the distribution system operator using our remote services. We advise you to go to the Customer Service Centers only when your presence is required, for example, sales or metering services. There are remote service channels available for all other issues.

Please, be reminded that for the convenience of customers and to avoid lines or crowds of visitors, all customer service centers operate by appointment. To visit the center, you need to pre-fill out the form on the website. Choose the nearest service center, convenient time and attend the center, while carefully respecting anti-COVID measures.