Service that is nearby: DTEK Kyiv Regional Grids has an online pre-registration service to visit a Customer Service Center
DTEK Kyiv Regional Grids develops a modern customer service that is simple and available to all people of the region. The company has established remote services to resolve issues related to the energy distribution without leaving your home. If there is a need to personally visit Customer Service Centers, the company has another remote service for the customer convenience – you can pre-register your visit online. Now people can choose the date and time of the visit convenient for them in a few clicks.
At the same time, DTEK Kyiv Regional Grids has established convenient remote services for customers. They are available on the company's website, on Viber, Telegram and Facebook messengers, customer account, by email and phone. They were established so that customers do not waste their time on trips to CSCs. Using them, you can remotely solve most of the issues related to the energy distribution.
“DTEK strives to become the benchmark for customer focus and implements high-level service standards. We have introduced a number of new services so that the customers could resolve issues related to the work of a distribution system operator remotely. At the same time, we create comfortable conditions for those who need an in-person visit to our CSCs. Online pre-registration is simple and convenient, and most importantly, it saves time,” says Vitalii Shayda, Director General at DTEK Kyiv Regional Grids.
You need to take 4 simple steps to pre-register your visit to the DTEK Kyiv Regional Grids Customer Service Center online:
- Go to the website of DTEK Kyiv Regional Grids to the section “Contact information of Customer Service Centers”;
- Choose a convenient CSC and click "Pre-register a visit";
- Fill out a special form, select the date and time convenient for your visit, and click "Send";
- Get a confirmation by e-mail and visit the company's office at the selected day and time;
See our video tutorial on how to book your visit to DTEK Kyiv Regional Grids Service Centers here.