Fast, convenient and safe – online services for customers of the DTEK Kyiv Regional Grids
Currently, there are 5 online tools for customer interaction available in the company. These are: chatbot, company’s website, Facebook page, email and “Merezhi online” mobile application. They require a PC or a smartphone, connected to the Internet. Customers can use these services 24/7 to get required information about electricity distribution in the Kyiv region or the service itself.
“DTEK is a reliable and responsible company. We understand how important it is for our customers to resolve all issues, associated with the company’s operation, in a fast and simple manner. Our remote services will help them with that. They do not require personal visits to the company’s offices, which is particularly important during martial law and constant threat of missile strikes. As for the customers, who have to stay in evacuation, these services became almost the only way to solve issues related to electricity distribution and to communicate with DTEK Kyiv Regional Grids,” – explained the company.
To order services* or to get information via:
- chatbot – please enter “DTEK Kyiv Regional Grids” in Viber or Telegram messenger, pass verification procedure (for unregistered customers), select required service in the menu and follow prompts to submit a request;
- website – please follow the link www.dtek-krem.com.ua, select the required section and follow prompts to use required service;
- Facebook social network – please follow the link www.facebook.com/dtekkrem and write a relevant message using the “messages” button;
- email – please send a request letter to krem@dtek.com or kanckrem@dtek.com;
- “Merezhi online” mobile application – please download an application in AppStore or Google Play Market, pass verification procedure (for unregistered customers), select required service in the menu and follow prompts to submit a request;
* An up-to-date list of services, which are available online, can be found in the infographics.