Now Until 20:00 and on Weekends. DTEK Dnipro Grids Introduces More Convenient Service Delivery Schedule

Thermal power generation16 July 2020

Now, in order to connect a meter at home or replace a faulty automatic circuit breaker, there is no need to wait for Monday or ask for a leave at work. Comfortable service has become available at time convenient for customers: from 8:00 to 20:00, including weekends.

Now Until 20:00 and on Weekends. DTEK Dnipro Grids Introduces More Convenient Service Delivery Schedule

Previously, in order to replace, connect or seal a metering device, to record reference meter readings, to replace a faulty automatic circuit breaker, your schedule should have been specially agreed upon with the electricians’ working hours. Now the specialists of DTEK Dnipro Grids will come when it’s most convenient for you.

“DTEK cares about its customers and offers the most convenient and high-quality service. Responding to desires of the region’s resident, not so long ago we have switched to a new, 12-hour work schedule for teams of electricians who serve customer requests. The test period of work was tried in Kamianske, then in Dnipro, Nikopol, Kryvyi Rih, Novomoskovsk and Pavlohrad. The pilot project justified itself. We received positive feedback from customers and were able to almost double (from 8–10 to 12–18) daily number of applications being processed per team. Over the past three months, we have executed almost 4,000 such applications. And now almost all our divisions have been switched to a new mode of work,” – noted Andrii Tereshchuk, CEO of DTEK Dnipro Grids.

The advantages of the innovation have already been appreciated by a farm owner from the village of Spaske. Vitalii keeps hens and geese of stud breeds. Over the weekend, his circuit breaker suddenly broke. Because of this, the lights went down in the house and the brood in the hatchery section could die.

“In the absence of electricity, the program immediately resets. And this is a huge loss for me. I contacted the call center, but I didn't even count on repairs on the weekend. And, to be honest, I was quite surprised when the guys arrived and fixed the problem quickly,” – says Vitaly Kolesnyk, a resident of Spaske.

And in Novomoskovsk, the company’s specialists saved the wedding of a couple who were almost left without a festive civil ceremony due to a breakdown in the local registry office. The electricians arrived Friday evening and managed to fix everything, so the wedding ceremony did not have to be rescheduled.

To order professional services of DTEK Dnipro Grids online: on the company’s website,, through the call center (056/066/067) 790 99 00 and its Viber chat or the company’s page on Facebook.