DTEK Dnipro Grids Customer Service Centers to see customers by appointment again

Thermal power generation09 December 2021

Customers can schedule their visit to the DTEK Dnipro Grids Customer Service Centers (CSC) again. Such decision was made considering the epidemiological situation, and that the region is in the yellow zone now. Customers can schedule their visit to a CSC on the company's website and choose a convenient date and time of their visit.

“DTEK strives to become the benchmark of customer focus and implements high-level standards of customer service. We are developing remote services so that people can get the needed help and info 24×7 without leaving their homes. At the same time, understanding the needs of our customers, our CSCs are open again for those customers who need to resolve issues requiring their personal presence. Such customers can visit the centers by appointment while observing epidemic standards,” says Andriy Tereshchuk, Head of DTEK Dnipro Grids.

To book an appointment online, please, take a few simple steps:

Go to the DTEK Dnipro Grids website, and find section “Addresses and open hours of Customer Service Centers”;
Choose your Customer Service Center and click Sign Up;
Fill in a short form, choose the date and time of a visit, and click send
Get confirmation by e-mail and visit the center on the scheduled day and time;

Please, see our video tutorial on how to book your visit to DTEK Dnipro Grids Service Centers online here.

Please note that customers can visit the Customer Service Centers by appointment only and if they have one of the following documents:

Yellow COVID certificate or 063-О paper certificate (valid for 30 days);
Green COVID certificate (valid for 365 days);
International vaccination certificate (valid for 365 days);
Negative PCR or rapid antigen test result (valid for 72 hours);
Recovery certificate generated on the Diia portal (valid for 105 days)

At the same time, during the pandemic, the company encourages customers to make the most of the DTEK Dnipro Grids remote services, the list of which is constantly expanding.

Choose a convenient remote service to contact the company:

DTEK Dnipro Grids website;
Telegram or Viber chatbot;
Customer online account on the company's website
IVR-menu of the call center: +38 (056/066/067/063) 790-99-00;

Having received your request through any of the communication channels, the company's employees will provide with advice and information on how to arrange and receive the service.