DTEK Donetsk Grids Customer Service Centers to offer all services remotely

Thermal power generation18 October 2021

Because of such severe situation with the COVID-19 incidence, DTEK Donetsk Grids will not accept customers at the Service Centers temporarily starting October 18. All services will be provided remotely. Having received your request through any of the communication channels, our employees will provide you with the required advice and give information on how to request and receive any service.

DTEK Donetsk Grids cares about the health and lives of its customers and employees. The company encourages customers to make the most of remote services in a pandemic, the list of which is constantly expanding.

You can use remote services through:

The company's website;
The call center by phones +38 (093/096/099) 450 0 473; (0629) 450 473;
Viber and Telegram chatbots;
The DTEK Donetsk Grids Facebook page;

DTEK is transforming its business by introducing European standards of customer service. We work every day to make the power supply more reliable, and the service convenient and customer oriented. The company is developing remote service channels for effective and safe communication with customers. In 2021, DTEK Donetsk Grids introduced new online services:

Report meter readings on the website, no registration required;
Send a request for a new connection through the website;
Request for meter-related works through the website;
Online pre-registration service to visit the Customer Service Centers in-person;

The DTEK Donetsk Grids chatbot is also available in Viber and Telegram. This is a virtual digital assistant that helps to automatically receive the necessary information 24/7. Thanks to his work, the company's customer can report emergency situations, submit meter readings, and get answers to frequently asked questions.

A short video tutorial on how to find your address in the list of emergency/planned outages on the company's website can be found here.

Save your time, and mind your health!